Monday - Friday: 9:00AM - 5:30PM China time
(Sunday - Thursday: 6:00PM - 2:30AM Pacific Standard Time USA)
US Retail Order Fulfillment Center
Consumer Cannabis Products Inc
DBA CCP Inc
N82W23447 Five Iron Way
Sussex, WI 53089
Note: If you haven't received our reply within one business day, please check your SPAM/JUNK folder.
USA: (818) 666-8142
China: +86 (755) 3688-7694
Chat with us:
+86 (134) 1189-7069 or +86 (135) 5471-7951
We have estabilshed US Order Fulfillment Center and the orders will be processed in USA.
Orders are processed, packed, and shipped in 48 hours or less.
Once the shipment has been received by USPS an automated email will be sent to you with your tracking number and a link to the tracking website.
Typically speaking it takes 3-9 days for the shipment to arrive on all US Orders, or 10-20 days for the shipment to arrive at it's international destination. Due to COVID-19 effected shipping will have some delays.
This can vary greatly depending on circumstances outside of our control. Some of the factors that may delay your shipment are: weather, customs, mechanical breakdowns, and slow processing by the destination country's postal service.
We apologize in advance for any inconvenience this may cause.
We provide $4.99 Flat Rate Worldwide Shipping via USPS and Singapore Post. $24.99 Flat Rate International Shipping.
If you have any questions or concerns please feel free to contact our customer service team by emailing: Service@AirisTech.com
. Please include your order number when you email.
Warranty & Refund Policy
All products sold on AirisTech Shop.come with a standard manufacturer defect warranty. During this warranty period we will repair or replace your defective item.
Battery Warranty Period: Six Months from date of delivery.
Dry Herb Vape Warranty Period: One Year from date of delivery.
The warranty does not cover:
- Cosmetic Issues
Consumer Caused Damage
- Products outside of the Warranty Coverage Period
- Products Not Purchased at AirisTechShop.com
Returns are accepted for UNOPENED and UNUSED products only.
To start a warranty claim or return a product please send an email to Service@Airistech.com and include your order number.