Monday - Friday: 9:00AM - 5:30PM China time
(Sunday - Thursday: 6:00PM - 2:30AM Pacific Standard Time USA)
Note: If you haven't received our reply within one business day, please check your SPAM/JUNK folder.
USA: (818) 666-8142
China: +86 (755) 3688-7694
Chat with us:
+86 (134) 1189-7069 or +86 (135) 5471-7951
Orders are processed, packed, and shipped in 48 hours or less.
Once the shipment has been received by carrier , an automated email will be sent to you with your tracking number and a link to the tracking website.
Typically speaking it takes 12-15 days for the shipment to arrive on all US Orders, or 20-25 days for the shipment to arrive at it's international destination. Due to COVID-19 effected shipping will have some delays.
This can vary greatly depending on circumstances outside of our control. Some of the factors that may delay your shipment are: weather, customs, mechanical breakdowns, and slow processing by the destination country's postal service.
We apologize in advance for any inconvenience this may cause.
We provide $7.99 Flat Rate Worldwide Shipping via USPS . $9.99 Flat Rate International Shipping.Free shipping for order over $59.99
If you have any questions or concerns please feel free to contact our customer service team by emailing: Service@AirisTech.com
. Please include your order number when you email.
Warranty & Refund Policy
All products sold on AirisTech Shop.come with a standard manufacturer defect warranty. During this warranty period we will repair or replace your defective item.
Battery Warranty Period: Six Months from date of purchase.
Dry Herb Vape Warranty Period: One Year from date of purchase.
The warranty does not cover:
- Cosmetic Issues
Consumer Caused Damage
- Products outside of the Warranty Coverage Period
- Products Not Purchased from AirisTechShop.com
Returns are accepted for UNOPENED and UNUSED products only.
To start a warranty claim or return a product please send an email to Service@Airistech.com and include your order number.