Monday - Friday: 9:00AM - 5:30PM China time
(Sunday - Thursday: 6:00PM - 2:30AM Pacific Standard Time USA)
Note: If you haven't received our reply within one business day, please check your SPAM/JUNK folder.
USA: (818) 666-8142
China: +86 (755) 3688-7694
Chat with us:
+86 (134) 1189-7069 / +86 (135) 5471-7951 / +86 (156) 2523-4699
Orders are processed, packed, and shipped in 48 hours or less.
Once the shipment has been received by carrier , an automated email will be sent to you with your tracking number and a link to the tracking website.
Typically speaking it takes 12-15 days for the shipment to arrive on all US Orders, or 20-25 days for the shipment to arrive at it's international destination. Due to COVID-19 effected shipping will have some delays.
This can vary greatly depending on circumstances outside of our control. Some of the factors that may delay your shipment are: weather, customs, mechanical breakdowns, and slow processing by the destination country's postal service.
We apologize in advance for any inconvenience this may cause. It is the customers responsibility to make sure the address information provided is accurate, including city, state and zip code to prevent any error or delays in shipping. Customers shipping address cannot be changed once the order has been shipped out. It is the customers responsibility to review their shipping information before order submission.
Failure to provide accurate shipping information may result in a delay and additional shipping costs. We are responsible to fulfill and ship your order timely and faithfully in accordance with our terms and policies. However, once package is handed to couriers, we are not responsible for delays, lost items or returns except once they are received back.
Further, we are not liable for replacing products that get held by customs of customers' respective countries for whichever reason.
We provide $7.99 Flat Rate Worldwide Shipping via USPS . $9.99 Flat Rate International Shipping.Free shipping for order over $59.99
If you have any questions or concerns please feel free to contact our customer service team by emailing: Service@AirisTech.com
. Please include your order number when you email.
Warranty & Refund Policy
All products sold on Airistech Official Store come with a standard manufacturer defect warranty. During this warranty period we will repair or replace your defective item.
We only accept buyer's remorse exchanges of items that are unopened, unused and in its original sealed packaging.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Defective Products Warranty
In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:
1) Defective description:
2) Order number:
3) Security code:
4) Product name:
5) Defective Video or pictures:
Note: Video/video links or pictures must be straight to the point and show the problem clearly.
Wax / Oil Vape Warranty Period: Six Months from date of purchase.
Dry Herb Vape Warranty Period: One Year from date of purchase.
Coils, parts, and accessories do not have a warranty.
The warranty does not cover:
- Cosmetic Issues
Consumer Caused Damage
- Products outside of the Warranty Coverage Period
- Products Not Purchased from AirisTechShop.com
To start a warranty claim or return a product please send an email to Service@Airistech.com and include your order number.