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Countries We Deliver To

We currently support delivery to the following countries (continuously updated):
United States, Canada, Europe, United Kingdom, Australia, Brazil, Mexico.

Order Processing

• Orders are processed on weekdays during standard business hours.
• We strive to process, pack, and ship orders within 48 hours or less.

Once your order is shipped, you will receive an automated email containing your tracking number and a link to track your shipment.

Shipping Timeframes

Delivery typically takes 7–30 business days, depending on your location and other factors beyond our control. These may include:

• Weather conditions
• Customs clearance
• Mechanical issues during transit
• Processing delays by local postal services

We apologize for any inconvenience caused by these delays.

Shipping Address Guidelines

• Customers are responsible for ensuring the accuracy of their shipping information (address, city, state, zip code).
• Once an order is shipped, we cannot modify the address.
• Please double-check your shipping details before completing your purchase to avoid delivery issues.

If you need to modify or cancel your order, please contact us immediately. Orders that have already been shipped cannot be changed or canceled.

For assistance, contact us at service@airistech.com.

Customs and Import Duties

• We do not charge sales tax or export duties on our end.
• Customers are responsible for any import duties, tariffs, or taxes levied by their country’s customs office.
• Please check with your local customs office for any applicable regulations.
• We are not responsible for items confiscated by customs.

How to Track Your Order

You can track your order using the following link:

Shipping Cost

Thank you for shopping with Airistech Official Store. Please review our warranty and refund policies carefully to ensure a smooth and transparent process.

Standard Manufacturer Warranty

All products purchased from Airistech Official Store come with a warranty that covers manufacturer defects. During the warranty period, we will repair or replace any item deemed defective under this policy.

Buyer’s Remorse

If you wish to cancel an order before it has been shipped, please contact Airistech promptly to request cancellation. Once an order has been shipped, returns for buyer’s remorse will not be accepted.

Defective Product Warranty

If your product is defective, there’s no need to return the item. However, please provide the following details for replacement requests:

1. Description of the defect
2. Order number
3. Security code
4. Product name
5. Clear video or photos showing the defect

Note: Ensure the video or photo clearly demonstrates the issue to expedite processing.

Warranty Periods

• Wax / Oil Vape Warranty: Six months from the purchase date.
• Dry Herb Vape Warranty: One year from the purchase date.
• Coils, parts, and accessories: Not covered under warranty.

Warranty Exclusions

The warranty does not cover:

• Cosmetic issues
• Damage caused by consumer use or handling
• Products outside of the warranty coverage period
• Products not purchased directly from Airistech Official Store

Lifetime Warranty – Selected Products Only

Our “Lifetime Warranty” applies exclusively to the following Airistech products purchased from Airistech Official Store: airis CUBE, airis WHIP, airis VIGOR, Mystica MAX, Mystica ACE, and airis V2.0 Battery.

1. Coverage: This warranty covers only manufacturer defects or malfunctions resulting from normal use.
2. Product Lifecycle Definition: “Lifetime” is defined as the anticipated lifespan of the product, which is approximately 10 years.
3. Replacement Limitation: Only one free replacement request per product is allowed during the lifecycle warranty period.
4. Potential Fees: For valid warranty claims, no charges will apply for shipping or materials required for repairs or replacements.

To Initiate a Warranty Claim or Product Return
Please email us at Service@Airistech.com with your order number and any required documentation as outlined above. Our team will assist you promptly.