Help Center

Due to the custom and government policies from different countries, the shipment sometimes couldn't make through the custom. If you are not sure about the custom policy in where you live, please contact us first before make purchase.Custom taxes are not included in the selling price, please pay for it if needed when you receive the package.

Normaly 10-20 days.

New Notes:

Customers who have not received the package for a long time must not worry, wait for our complaint, confirm the loss of the package, we will definitely compensate. But this is a small phenomenon, depending on the logistics company, I hope you can understand. We have optimized the logistics channels and added DHL express services. It only takes 3-10 days to arrive, but it costs an additional US$30. You need to purchase with the products, we will arrange to use DHL to ship to you, but There are also some countries that cannot use DHL, as follows:

UAE、Bahrain、Iraq、Jordan、Kuwait、Qatar、Saudi Arabia、Egypt、Turkey、Singapore、South Korea、Thailand、Bangladesh、Pakistan、Cambodia、Myanmar、Mexico

CHECKOUT: DHL Express

You will get your order status and tracking number by email send out from our shipping system in 2-3 days after we ship out your order. And you are able to tracking your order status by just click the tracking number in email.

You can check in http://track.4px.com

Or 

1 year warranty on the following items:

•  All dry herb vaporizers

6 months warranty on the following item

 • Wax and oil vaporizers

No warranty on used coils or other accessories.

Please be noted that we will not be responsible for any man-made issue.

 Please contact our customer service team by email at service@airistech.com with a description of the problem along with your order number and pictures or videos of the defective item. Your order number will be sent after payment.

Airistech will not directly make replacement to the end user.

Step #1:

 The first step is to authenticate that your product is a Genuine Airistech product. We will not provide parts or replacements for any product that is NOT authenticated according to the process we have established and explained how to use here: All customers can verify the authenticity of their Airistech products by going to website http://www.airistech.com/check and inputting the code on the packaging.

Scratch label   QR code label

Step #2:
Contact the direct vendor for assistant since they are your direct vendor and they have the liability and responsibility to serve you. You should bring along with your parts, Authenticity code and the purchase receipts to seek you vendor’s help.

Please find the anti-counterfeiting labeling on the back of the package, scratch and get the unique code 

and search from ourOfficial website http://www.airistech.com/check, or just scan the barcode 

on the label and check it easily.