Due to the government policies and customs laws in different countries,  shipment times may vary.  In some instances customs will hold the shipment and not release it with out the proper duty being paid. If this happens to you shipment please pay the duty fee to have your product released.  No refunds shall be give for products in which the customs duty has not been paid.  In the event that customs detains the shipment for any reason other than payable duties we will refund the full cost of the order once customs has returned the package to us. If you are not sure about the customs policy in your country, please contact us first before you make purchase.  Customs taxes and duties are not included in the selling price, please pay for them if needed when you receive the package.

Typical delivery time is 14-21 days.  This may vary due to circumstances outside of our control such as weather, mechanical breakdowns, and customs delays. 

Your tracking number will be sent to you in an automatically generated email once Singapore Post has received your package and uploaded it into their system.  Tracking is generally available 72 hours after the package has shipped.  To check the tracking you can either click the link in the email or input your tracking number at: 17TRACK . View our full shipping policy here.  

Airistech comes with a one (1) year limited warranty for all dry herb vaporizers and a six month limited warranty for oil and wax vapes from the date of retail purchase by the original purchaser. 

Please note : Coils, parts, and accessories do not have a warranty.

All products sold on Airistech Official Store come with a standard manufacturer defect warranty.  During this warranty period we will repair or replace your defective item.User caused damage and cosmetic issues are not covered under the warranty. 

Warranty does not apply should you purchase through retail seller other than the official store .