Monday - Friday: 9:00AM - 5:30PM China time
(Sunday - Thursday: 6:00PM - 2:30AM Pacific Standard Time USA)
Note: If you haven't received our reply within one business day, please check your SPAM/JUNK folder.
USA: (818) 666-8142
China: +86 (755) 3688-7694
Chat with us:
+86 (134) 1189-7069 / +86 (135) 5471-7951 / +86 (156) 2523-4699
All orders are processed on weekdays during normal business days during normal business hours. Orders are processed, packed, and shipped in 48 hours or less.
Once the shipment has been received by shipping company, an automated email will be sent to you with your tracking number and a link to the tracking website.
Typically speaking it takes 7-30 business days arrive at it's destination.
This can vary greatly depending on circumstances outside of our control. Some of the factors that may delay your shipment are: weather, customs, mechanical breakdowns, and slow processing by the destination country's postal service.
We apologize for any inconvenience in advance. To ensure smooth shipping, it's essential that customers verify the accuracy of their provided address information, including the city, state, and zip code. Please note that once an order has been shipped, we are unable to modify the shipping address. It is the customer's responsibility to thoroughly review their shipping details before submitting their order. Your attention to these details greatly helps in avoiding any shipping errors or delays.
Please contact us immediately if you need to change or withdraw your order. Please note that any orders that have already been shipped can't be revoked.
We don't charge any sales tax or export duties. However, if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs office for any potential import taxes, duties, and tariffs.
How to track my order?
We provide $7.99 Flat Rate Worldwide Shipping via USPS . $9.99 Flat Rate International Shipping. Free shipping for order over $59.99
If you have any questions or concerns please feel free to contact our customer service team by emailing: Service@AirisTech.com
. Please include your order number when you email.
Warranty & Refund Policy
All products sold on Airistech Official Store come with a standard manufacturer defect warranty. During this warranty period we will repair or replace your defective item.
We only accept buyer's remorse exchanges of items that are unopened, unused and in its original sealed packaging.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Defective Products Warranty
In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:
1) Defective description:
2) Order number:
3) Security code:
4) Product name:
5) Defective Video or pictures:
Note: Video/video links or pictures must be straight to the point and show the problem clearly.
Wax / Oil Vape Warranty Period: Six Months from date of purchase.
Dry Herb Vape Warranty Period: One Year from date of purchase.
Coils, parts, and accessories do not have a warranty.
The warranty does not cover:
- Cosmetic Issues
Consumer Caused Damage
- Products outside of the Warranty Coverage Period
- Products Not Purchased from AirisTechShop.com
To start a warranty claim or return a product please send an email to Service@Airistech.com and include your order number.